Onboarding Engineer

Euler

Description

  • Role: Onboarding Engineer at Euler, a remote, full-time position reporting to Engineering.

  • Mission: Own the technical execution of customer onboarding, ensuring seamless integrations and successful go-lives.

  • Company: Euler is an AI-powered Partner Relationship Management (PRM) platform helping businesses streamline partnerships and drive revenue.

  • Work setup: Worldwide remote, with availability to accommodate US East Coast working hours.

  • Business impact: Improve customer retention, accelerate time to value, and build scalable onboarding processes.

Responsibilities

  • Lead technical onboarding, including API integrations, data mapping, CRM configuration, and authentication.

  • Coordinate the full onboarding lifecycle, from kickoff to go-live and handover to Customer Success.

  • Troubleshoot integration failures, data-sync issues, and technical blockers.

  • Create and maintain technical documentation, onboarding runbooks, and integration guides.

  • Collaborate with Engineering to report bugs, escalate product issues, and influence feature improvements.

  • Track onboarding KPIs, including time to first value and integration completion rates.

  • Identify risks early, resolve blockers, and keep onboarding timelines on track.

  • Support customer communications and cross-functional coordination.

  • Help scale the onboarding function and mentor future team members.

Requirements

  • Experience: 3–4 years in B2B SaaS implementation, onboarding, or customer success engineering.

  • Technical skills: Hands-on experience with APIs, data integrations, configuration, and troubleshooting.

  • Implementation expertise: Understanding of the customer journey from kickoff through go-live.

  • Communication: Ability to explain complex technical concepts clearly to non-technical stakeholders.

  • Project management: Strong organization, attention to detail, and ability to manage multiple customer onboardings.

  • Collaboration: Proven ability to work across Engineering, Sales, and Customer Success.

  • Problem-solving: Proactive, consultative mindset with a strong focus on quality and prevention.

  • Education: Degree in Computer Science, Engineering, or a related field—or equivalent practical experience.

Nice to have:

  • Experience with Salesforce, HubSpot, or similar CRM platforms.

  • Familiarity with Bubble.io, n8n, or other low-code/no-code tools.

  • Background in partnership or ecosystem software.

  • Experience writing technical documentation or working with AWS Lambda and serverless architectures.

Benefits

  • Equity: Stock options in a profitable, high-growth SaaS company.

  • Competitive compensation: Salary and benefits package.

  • Career growth: Opportunity to develop into a leadership role.

  • Meaningful impact: Direct influence on customer retention, adoption, and revenue expansion.

  • Cross-functional exposure: Close collaboration with Engineering, Onboarding, and Customer Success.

  • Remote flexibility: Work remotely worldwide, subject to US East Coast working-hour requirements.

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