Talkiatry
Description
- Role: Referral, Patient Care Coordinator at Talkiatry.
- Employment: Full-time, remote.
- Pay: $18.90/hour.
- Act as the first point of contact for patients referred to Talkiatry by partner organizations.
- Manage both inbound and outbound referral workflows:
- Contact referred patients who haven’t scheduled.
- Coordinate appointments with Talkiatry psychiatrists.
- Refer Talkiatry patients to external organizations when services fall outside Talkiatry’s scope.
- Conduct a high volume of outreach through phone, text and email.
- Explain Talkiatry’s services, next steps and scheduling process to patients.
- Use motivational interviewing and persuasive communication to address concerns and encourage patients to schedule psychiatric evaluations.
- Match patients with appropriate psychiatrists based on:
- Clinical needs.
- Geography.
- Insurance.
- Troubleshoot scheduling barriers, including insurance and provider availability.
- Coordinate external referrals by:
- Communicating with partner organizations.
- Submitting required documentation.
- Confirming referral receipt.
- Tracking intake and scheduling status.
- Keep referring providers informed about referral progress and barriers.
- Maintain accurate records and ensure referrals don’t fall through the cracks.
Requirements
- 1–3 years of experience in:
- Healthcare coordination.
- Patient intake.
- Call-center work.
- Referral management.
- Experience coordinating care across multiple organizations or provider networks is a plus.
- Strong verbal and written communication.
- Strong phone presence and ability to communicate with empathy.
- Persuasive communication skills and comfort motivating patients to take action.
- Sales or customer-retention experience is strongly preferred, including:
- Upselling.
- Rebooking.
- High-volume conversion.
- Comfortable working with:
- CRMs.
- EHRs, particularly eClinicalWorks.
- Ticketing systems such as Zendesk or ServiceNow.
- Able to multitask effectively in a high-volume environment.
- Highly organized, responsive, detail-oriented and strong on follow-through.
- Must be available for one of two shifts:
- 8:00 AM–4:30 PM EST
- 10:30 AM–7:00 PM EST.
Benefits
- Remote full-time position.
- $18.90/hour compensation.
- Medical, dental and vision insurance effective from day one.
- 401(k) with employer match.
- Generous PTO.
- Paid holidays.
- Paid parental leave.
- Learning and development opportunities through Talkiatry’s Learning team.
- Opportunity to work in a rapidly growing, technology-enabled mental-health organization.
- Talkiatry reports 750+ psychiatrists, 250+ therapists and more than two million patient visits delivered nationwide