HelpSquad
Description
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Role: Primary Scheduler – Home Care (Virtual Assistant).
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Company: HelpSquad, LLC, a U.S.-based company providing remote staffing and virtual assistant services.
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Location: 100% remote; supporting a home care agency serving clients across California’s East Bay area.
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Employment Type: Contract.
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Work Schedule: 8:00 AM–5:00 PM Pacific Time.
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Experience Level: 1–3 years of work experience.
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Industry: Healthcare / Home Care.
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Role Focus: Coordinate caregiver schedules, fill open shifts, and ensure clients receive consistent care through proactive communication and problem-solving.
Responsibilities
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Build, maintain, and adjust caregiver schedules using scheduling software.
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Coordinate caregiver assignments to cover client shifts and minimize scheduling conflicts.
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Use AI-powered scheduling tools to manage assignments and communicate schedule changes.
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Proactively fill vacant shifts by exploring alternative caregiver options.
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Call caregivers who decline assignments, address objections, negotiate, and encourage suitable shift acceptance.
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Build positive caregiver relationships through professional, persuasive communication.
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Use Google Maps to assess travel distances and match caregivers to clients.
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Confirm assignments, follow up on changes, and maintain accurate scheduling records.
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Identify coverage gaps early and develop practical solutions to maintain continuity of care.
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Follow established scheduling policies, procedures, and business rules.
Requirements
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Excellent verbal communication, clear enunciation, and professional telephone etiquette.
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Strong relationship-building, persuasion, negotiation, and objection-handling skills.
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Resourcefulness and creative problem-solving when filling difficult shifts.
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Strong organizational skills, attention to detail, and ability to manage multiple priorities.
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Good memory and consistent follow-through on assignments and schedule changes.
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Comfort learning scheduling software, AI-powered tools, and other digital platforms.
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Ability to work independently, make sound decisions, and remain persistent under pressure.
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Reliability, professionalism, and adaptability in a fast-paced environment.
Benefits
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Competitive hourly pay: With payments processed reliably through Wise.
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100% remote work: Work from home.
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Direct client training: Learn the agency’s systems, processes, and procedures.
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Dedicated Account Manager: Access to ongoing support and guidance.
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Long-term placement potential: Stable account opportunities rather than gig-style work.
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Career growth: Potential for increased responsibilities, additional hours, or more accounts based on performance.
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Modern technology exposure: Gain experience with SaaS platforms, scheduling software, and AI-powered tools.
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U.S. work experience: Build your professional portfolio through legitimate U.S. client assignments.
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Supportive work environment: Structured operations, clear escalation procedures, and a collaborative team culture.
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Tenure recognition: Recognition for long-term team members.