SewerAI
Description
- Role: Manager, Implementation & Professional Services at SewerAI.
- Location: Remote; full-time, Engineering department.
- Compensation: $150K–$170K + equity.
- Lead and develop the Forward Deployed Engineering (FDE) and Professional Services team.
- Own customer implementations from kickoff → delivery → go-live → stabilization.
- Manage multiple implementations, integrations, migrations, escalations and strategic customer projects.
- Establish clear processes for:
- Intake and scoping.
- Project planning.
- Prioritization.
- Capacity management.
- Delivery tracking.
- Customer handoffs.
- Build repeatable ProServe playbooks, templates, estimation models and workflows rather than allowing every customer project to become a bespoke effort.
- Decide whether customer requests should be:
- Standard work.
- Custom work.
- Productized.
- Escalated to Engineering.
- Provide technical leadership on complex customer deployments involving:
- APIs.
- Data migrations.
- Integrations.
- Configuration.
- Customer data environments.
- Work closely with Sales, Solutions Engineering, Customer Success, Product and Engineering.
- Act as the escalation point for technically complex or high-risk customer projects.
- Turn recurring implementation problems into product improvements and scalable internal systems.
- Expected to establish a much more predictable delivery operation over the first 3–6 months, with a scalable ProServe/FDE function targeted within 12 months.
Requirements
- 5+ years in one or more of:
- Forward Deployed Engineering.
- Professional Services.
- Solutions Engineering.
- Implementation.
- Field Engineering.
- Customer Engineering.
- Similar technical customer-facing roles.
- 2+ years of people management or technical team leadership.
- Proven experience delivering technical customer projects involving:
- Software implementation.
- Integrations.
- Data migration.
- Configuration.
- APIs.
- Enterprise systems.
- Strong project-management instincts, particularly around:
- Scope.
- Timelines.
- Risks.
- Stakeholder alignment.
- Communication.
- Able to communicate effectively with customers, engineers, salespeople and executives.
- Comfortable operating in a startup where processes and ownership boundaries are still evolving.
- Strong technical credibility — you don’t necessarily need to be the person writing all the code, but you need enough technical depth to challenge assumptions and guide complex implementations.
- Strong people-leadership ability: coaching, setting standards, giving feedback and developing team members.
Preferred
- Experience leading FDEs, Solutions Architects, Implementation Engineers or Professional Services Engineers.
- Experience with municipal utilities, infrastructure, public-sector customers, GIS, CMMS, asset management or inspection workflows.
- Familiarity with platforms such as:
- Cityworks.
- Cartegraph / OpenGov.
- Lucity.
- VUEWorks.
- ArcGIS.
- WinCan.
- ITpipes.
- Experience creating delivery playbooks, service catalogs, estimation models or implementation methodologies from scratch.
- Technical fluency with:
- APIs.
- Databases.
- ETL.
- SFTP/file exchange.
- Data validation.
- Integration architecture.
- Experience turning repeatable services work into actual product functionality.
Benefits
- $150K–$170K base salary.
- Equity.
- Medical, dental and vision insurance.
- Basic life insurance.
- 401(k).
- Unlimited PTO.
- Tools and resources needed to do the job.
- High-growth environment with significant ownership.
- Opportunity to build a professional-services function from the ground up, rather than simply inherit an established operation.
- Direct influence over how SewerAI scales its AI-powered infrastructure platform and customer delivery model.